Job title: Field Service Technician – Standby Generators
Location: North Georgia market | Field-based
Employment type: Full-time
Note: SeekerPitch demo scenario inspired by Canter’s public recruiting listings.

About the role
We’re looking for a field service technician to maintain, diagnose and repair residential standby generators. You’ll travel to customer homes, work through electrical and mechanical faults, document your findings and explain next steps to homeowners. When a repair requires a return visit or help from another technician, you’ll make sure the customer and service team know what happens next.

What you’ll do

• Perform scheduled maintenance and respond to generator service calls.
• Diagnose starting, charging, control and transfer switch issues within your training and authorization.
• Follow company safety procedures and manufacturer guidance. Stop and escalate when a condition is unsafe or outside your scope.
• Document symptoms, tests, repairs and unresolved issues in the service record.
• Explain what you found, what you fixed and what the homeowner should expect next.
• Coordinate with dispatch and other technicians when a call needs parts, additional expertise or a return visit.

What you’ll bring

• Hands-on experience troubleshooting generators or related equipment such as HVAC systems, engines or industrial machinery.
• Ability to use diagnostic tools and read service manuals and wiring diagrams relevant to your work.
• Experience working independently at customer sites and documenting service work.
• A valid driver’s license and ability to travel within the assigned territory.
• Direct standby generator or automatic transfer switch experience is preferred.

Set Sophia up to surface three skills: troubleshooting, safety judgment and customer communication. Ask for specific examples:

1. “Tell me about a service call where the first symptom pointed you in the wrong direction. What did you test, and what changed your diagnosis?”
2. “Tell me about a time you stopped or escalated a repair because of a safety concern or because it was outside your scope. What did you do next?”
3. “Describe a call where you couldn’t restore the equipment on the first visit. What did you tell the customer, and how did you handle the follow-up?”