Job Summary

SP Testing is seeking an experienced and results-driven General Manager (GM) to oversee daily business operations, lead cross-functional teams, drive organizational growth, and ensure the successful execution of company objectives. The General Manager will be responsible for managing operational performance, developing strategic initiatives, optimizing processes, and fostering a high-performing work environment.

This leadership position requires strong decision-making abilities, excellent communication skills, and a proven track record of managing people, budgets, and business operations.

Key Responsibilities

Operational Leadership

• Oversee day-to-day company operations to ensure efficiency, productivity, and service quality.
• Develop and implement operational policies, procedures, and performance standards.
• Monitor organizational performance and identify opportunities for improvement.
• Ensure all departments are aligned with company goals and strategic priorities.

Team Management

• Recruit, train, mentor, and evaluate managers and staff members.
• Foster a positive workplace culture focused on accountability, collaboration, and professional growth.
• Conduct regular team meetings and performance reviews.
• Resolve employee concerns and support talent development initiatives.

Strategic Planning

• Collaborate with executive leadership to establish short-term and long-term business objectives.
• Develop action plans to achieve growth, profitability, and operational excellence.
• Analyze market trends, customer feedback, and competitive data to inform business decisions.
• Identify and pursue new business opportunities and partnerships.

Financial Oversight

• Manage departmental and organizational budgets.
• Monitor revenue, expenses, profitability, and key financial metrics.
• Review financial reports and implement cost-control measures when necessary.
• Ensure resources are allocated effectively to maximize business performance.

Customer & Stakeholder Relations

• Maintain strong relationships with clients, partners, vendors, and stakeholders.
• Ensure customer satisfaction through high-quality service delivery.
• Address escalated customer concerns and implement solutions to improve client experiences.

Compliance & Risk Management

• Ensure compliance with company policies, industry regulations, and applicable laws.
• Monitor operational risks and implement mitigation strategies.
• Maintain accurate records and reporting procedures.

Qualifications

• Bachelor's degree in Business Administration, Management, Operations, or a related field preferred.
• 5+ years of management or leadership experience.
• Proven experience overseeing business operations and managing teams.
• Strong financial, analytical, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency with business software, reporting tools, and Microsoft Office or Google Workspace.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience leading remote or hybrid teams.
• Project management experience.
• Background in operations management, business development, or organizational leadership.
• Demonstrated success in improving operational efficiency and business performance.

Work Schedule

• Full-time position.
• Flexible scheduling based on business needs.
• Remote or hybrid work options may be available.
• Occasional evening or weekend availability may be required.